Refund & Return Policy

Refund & Returns Policy

At Linea Form, we work with established manufacturers and authorized distribution partners to supply premium equipment systems. Due to the nature of high-ticket and specialty products, return eligibility may vary by product.

Returns & Eligibility

Our return policy is valid for 30 days from the date of delivery. If 30 days have passed since delivery, we are unable to offer a refund or exchange.

To be eligible for a return, the product must meet one or more of the following conditions:

  • The item arrived damaged

  • The item arrived in a non-working or defective condition

  • The item did not arrive (delivery verification will be reviewed)

  • The item is unused, in original condition, and in original packaging

  • The customer notifies Linea Form within 7 days of delivery

Proof of purchase is required for all return requests.

Items Not Eligible for Return

Unless otherwise stated by the manufacturer, the following items are generally non-returnable:

  • Custom or built-to-order products

  • Commercial or professional-grade equipment

  • Installed or used items

  • Clearance or final-sale items

Return eligibility is subject to manufacturer and distributor policies.

How to Start a Return

To initiate a return, please contact our customer support team at:

Email: info@lineaform.co
(Replace with your actual support email)

If your return request is approved, we will provide return instructions and, where applicable, a return shipping label.

Items sent back without prior authorization will not be accepted.

Please do not send products directly to the manufacturer unless instructed to do so by Linea Form.

Refund Processing

Once a returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original method of payment

  • Processing times vary by manufacturer, distributor, and payment provider

  • Refunds may take several business days to appear, depending on your bank or card issuer

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times vary)

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us at info@lineaform.co

Exchanges

Exchanges are only offered for items that arrive defective or damaged.

If an exchange is approved, the replacement will be for the same item, subject to availability and manufacturer approval.

Please contact our support team to initiate an exchange request.

Disclaimer

Linea Form operates as a systems-design and sourcing partner and is not the manufacturer of the products sold unless explicitly stated.

Refund approval, processing times, and restocking fees (if applicable) are determined by manufacturer and distributor policies. Linea Form facilitates the return process but does not guarantee approval in cases outside of stated eligibility.